If you have a keen interest in the prison technology industry, you must be familiar with the name Rick Smith. Born Richard. A. Smith, he is one of the most vocal leaders in the industry. When it comes to customer satisfaction, Rick Smith is known to not take chances and take nothing short of excellence. As the President, CEO and Chairman of Securus, he has been instrumental in making the company a global leader in its industry.
Rick Smith joined Securus Technologies in the year 2008. Amongst the many candidates, he stood out and the then Chairman of Securus even commented that there would not be a better fit for the job. For the last 15 years, he has been proving him right by helping Securus achieve what was thought to be unachievable
In the past few years the Securus CEO managed to have the company’s competitors agree to an intellectual property contract. This way, he has been able to boost the number of patents that his company records every year. In fact, in the year 2016 only, the total number of patents that the company holds moved from two hundreds to over 300.
His excellence as the boss of Securus is also marked by a state of the art call center whose construction he oversaw. Unlike other companies, Securus now has a customer service that works around the clock. Also, for the fact that they no longer outsource this function, the company is able to achieve better customer service. Rick Smith is continually making press release to show strides in Securus. He is very proud of the company and is often cited saying that Securus is a very profitable investment. Having looked at where Rick Smith is today, let us take a look at how he got there.
For Rick Smith to have been so successful in this industry, it is all courtesy to extensive experience and a solid education background. He has two master’s degrees. His MBA was obtained from Simon School, which is affliated to the University of Rochester. He also holds a Master’s degree in Mathematics from the Brockport based State University of New York. CEO Rick Smith graduated from Buffalo’s State University of New York, with a Bachelor of Science Degree in Electrical Engineering. Additionally, he holds an Associate of Science Degree in Science from the Rochester Institute of Technology.
Prior to joining Securus, Rick Smith worked for Eschelon Telecom. He was the President and CEO of the company following a promotion from Chief Financial Officer then to Chief Operations Officer. Rick Smith also worked for Frontier where he held various positions, with the last before his departure being the VP of Financial Management.