Securus and GTL have only one thing in common, they both serve correctional facilities. How they serve this industry is what sets them apart. For sometimes now I have been meaning to write a review on the two companies, so you can’t imagine how happy I was when I landed on the PR Newswire press release. And I thought, this is a message that is I need to write my review I have to do it now. So here is my two cents on the two companies.
Securus takes the trophy home when it comes to professionalism. They invest a lot of money recruiting high-talent and training them. You will not meet a technician on ground who will claim to be working on a contract. For this reason, they have managed to build trust. Besides, their technicians want to retain their jobs. Therefore, you can trust them to be at their best.
GTL on the other hand subcontracts their fields’ jobs. One thing about contractors is that they help you save money. But because they are working and moving on, they don’t take their time to do the best. This one area where GTL is a total fail.
In such a versatile industry, clients need to be assured of reliable customer support. Securus heard their client’s cries and opened one of the biggest call centers ever. In the last half-decade, Securus has invested a whopping $700 million to making their customers’ experience the best ever. On the other hand, GTL had done nothing notable as far as customer service is concerned.
There are so many areas where Securus beats GTL. No wonder in the press release, Rick. A. Smith, the CEO of Securus was challenging GTL to a bake off. Besides they are already winning GTL customers already. So, they know they are winning.